Have to beg them to use their service!!!

On the 3rd of August I phoned Telkom to have my Services reactivated. The first time I phone someone helped me and the put met through to another apartment because she wasn't able to help me. Which I never got to speak to because I was holding on for 58min so I put the phone down and phone back. After another 13 min of holding on I spoke to Petronella who was very Polite. I told her I want my services reactivated and she explained the process and cost involved but she found a error when she wanted to put the order through so she told me she will phone me back within 1 hour. She never phone me back!!!! Very dissapointed as she was very polite and I thought she will keep her word. 3rd of August at night I phone them again and spoke to someone who wasn't able to assist me because the service department is closed and i need to phone back the next morning. 4 August phoned Telkom back explained my story the lady told me the order hasn't gone through and unfortunately she cant help me on a order someone else did and she will sent Petronella an email to phone me back. Which I still didn't receive a call. Do we really have to beg Telkom to subscribe to their service? Need help urgently!!!!