have not received my phone ***

hey I have sent my phone for repairs till today i have not received it I was asked to make a payment of access fee which i did and its over two months still I have not got any feed back I have sent proof of payment and am struggling without a phone which is so frustrating right now am busy paying on monthly basis's for what I don't have i have sent numerous emails to customer service to the insurance company even made calls to Telkom inquiring about my phone with no luck if you guys cant fix my phone can I please have a new phone as its so annoying waiting with no communication.