have not done installation

I have requested for a phone to be put it. It is over a month. When I call the call centre I have been given different numbers to call. No one knows what's going on even though this is escalated query. I need my phone put in today as it has been over a month. I see the telkom vans parked under the trees in klerksdorp doing nothing but they can't put my phone in. I want to escalate to the ceo and coo.