have never had such bad service

Mid October i app**** for a line to be put in at my residence, i was then informed of the intended date of installation and waited patiently for the technician. Two days passed and still no one had arrived, i called through to find out what was happening only to be told that i had been given at number that was not available and my order was cancelled and redone.<br> i have now spent a month calling in everyday only to get told that they will do yet another order and send it to escillations department. I have now wasted hundreds of rands and hours of my life attenpting to get my line installed. I have three reference numbers,***, ***, ***. Yes i have reference numbers and still no line 1 MONTH LATER. Is this how all hopeful customer are treated? I called through again at 4.30pm today and was put on hold by the customer care agent for 20min only to be put back in line for another 10min and forwarded to the after hours department. Im so sad to ask but what does one have to do to get a telephone line put in these days does telkom not want new business?<br> Is there anyone out there who is even able to assist?