Have never experienced anything like this before - Not sure how Telkom is still Standing

I don't come here often but I have never experienced anything like this before.

I opened a Telkom Contract in April 2018 (2-year contract), I finished this 2 years last year April 2020, and am now on a month-to-month contract. So what happened is:

I called in somewhere last month, I think it was 20.04.2021 (around there) to downgrade my line speed on my home fibre from 50MB to 20MB as the website said it will cost R800s, when speaking to the agent he said at the end of the call it will cost R900s, so I told him don't make the change, leave it as it is. On this same call, I asked him multiple times if it will still be a month-to-month contract even went so far as to tell him if it is a new 24 months contract "I don't want it". The agent assured me it will remain on a month-to-month contract. Even though I ended up telling him I don't want to make the changes and keep everything as is. As a consumer I know I can get a copy of this call. I would kindly like a copy of this call where I initially requested to downgrade my speed.

After this, I was happy as nothing changed.

Then on Saturday 15 May my internet went off. Since then I have called multiple times to get it back up. I reset my router but every time I call in the agents tells me there is an error on their side and they can't give me a new username and password to set up my router. That went on from 15.05.2021 until today 20.05.2021. Then I decided to cancel as I am on a month-to-month contract.

I called in today to cancel, to my surprise I am advised that I opened a new 2 year contract last month and I will be liable for penalties. I then called in around 5 times today, no one can help me, I asked to speak to a manager on 3 calls today. Every time they are busy or in a meeting. I spoke to Fikisiwe Kumile she told me her manager will listen to the call I had in April and get back to me. No response.

Clearly, the agent on the call I had around 20.04.2021gave me incorrect information as he assured me I will still be on a month-to-month contract. Again, please send me the call.

Basically what I need is a manager to call me. This contract should have never been renewed as a 2-year contract, I need to stay on a month-to-month contract. and I want my contract canceled effective 15.05.2021 as I didn't have internet since that day. (I will gladly pay the pro-rated amount)