Have contract on account but nobody knows why!!!!

In November 2014 i tried to change my account to Telkom Do Elite. They said I can't because I am already on 20mbps. So I requested the 25% adsl line discount. They said this can be done and said they doing it. My first bill came and no discount. Yet on the invoice it showed I am on a contract for something. I then queried it and they said it will kick in the next month. January and same thing. I then logged a dispute and it came back saying i can't log a dispute, I am not on 25% discount i am on a Telkom Do Elite. So I explained that none of this is on my account they said they are going to close the call and I have to speak to products and services changes/upgrade/downgrade department. <br> <br> I did this and they said no i am not on do Elite but should be getting the 25% discount. Explained to them the situation and then requested to be put onto Telkom Do Elite, then said it will cancel my current contract, which i have no clue what it is for, and would possibly pay penalty. I then logged another dispute and now still nothing is happening. I get my new February invoice and i don't have any discount, again.<br> <br> All I want is to be put onto Telkom Do Elite! Please HELP!!<br>