Have a 8mb line downloading at less then 1mb for almost a month now!

We have a line in centurion downloading at less than 1MBPS for almost a month now and it's supposed to be an 8MB line.

We logged calls, but of course Telkom service, as usual, is pathetic, to say the least, oh but I have to pay for the full month as if it was an 8MB line. Guess I'll just pretend there is internet like I'll pretend Telkoms support services exist and they actually give a ****!.

Reference is AH ********** 2-410983. Escalation ID is F249420. Line nr is ********** 726.