Hauwei Rooter

<p>I handed in my Huawei rooter on the 14th of December. The agent didnt know how to trouble shoot and I had to purchase data to prove the thing wasnt working. We are sitting on the 9th of January and still no rooter. Telkom tell me Hauwei only opens on the 15th of January. Now I am paying for a service that I am not getting. They tell me they have had many problems with these rooters. Then why not have a few spare to loan to customers while theirs are being repaired for more than a month? </p>