Hauwei P20 Lite TopUp Contract

I app**** for a P20 Lite Hauwei Smart phone more than a month and half ago when I app**** I understood I had given them an out dated ID Copy and when I got a hold of a temporary ID I was told I should go to the police station and request for an Affidivit to go with the Temp ID the consultant gave me his personal number to check if the phone had arrived and gave me his incorrect name and contact details (Njabulo) only to find out today(19/02/2019) that his name is actually Event, I found out a week later that my application had not been proccessed and my application was taken to Telkom mobile @ Cresta Mall. With all the frustration I had explained to Event that I needed the phone before 14 of Feb for work and he promised me that I would have it before the 14th only later to find out that my application was now @ Cresta Mall with an attitude he(Event) gave me the contact details for the cresta branch(01167****1). When I called the the Crest Branch, The Gentleman by the name of Katlego explained to me that my application was stuck with their credit vetting department and I should send him my bank statement for Proof of Residence. I also explained to katlego I need the phone before the 14th and he also guaranteed me that I would have the phone before the 14th. On the 19th of Feb I made a follow up and I spoke to Howard, He advised me that my application was closed because the address was wrong, Katlego never told me this, the countless times I called the Cresta branch he **** to me instead and said that they were having a system issue, later he changed his story and said The credit vetting department are still processing it, Moments later I spoke to a lady by the name of Nicole she said I had been approved for the Hauwei P20 Lite, I rushed to the police station to get an affidivit as per nicole's advised but she never informed me that I should have made a copy of my Temp ID and get it stamped at the police station she said I should only get an affidivit to show that I currently do not have the smartcard. When I got to Telkom mobile parkstation, They wanted a copy of the copied temp ID and the affividit and the phone that I ordered was not it. There was proof on my application form that I order Huwaei P20 Lite but they brought in the latest 2019. I am absolutely and extremely mad angry with Telkom mobile especially the branch at Parkstation and I want to know what are the step that you are going to be taken against this consulatnt by the name of Event who is allocated at the Parkstation Branch?