Haunted by internet terror

My mother and I bought work online. Myself on microsoft corporation(US) and my mother on pastel accounting. So to have any internet problem is beyond taxing to our work. The browsing speed is incredibly low, the wifi range is incredibly short and I am incredibly ****ed off. Why am I paying so much if a problem cannot be fixed in a timely manner. This problem was been a problem for over two weeks. I've called in, i've emailed to that damn support email address and no resolution. A technician comes by saying he can't find the problem technically then refers it to the internet people, I call in today and it hasn't been referred yet! Now it's referred to some senior technician like a ping pong machination of people who can't fix the damn issue. I'm told it will be sorted this week. I don't have time for this week, I have time for right now. Fix it, within the next 24 hours or the next email or call out is to my friend at You magazine. I'm sure she'll love another possible bill board media fiasco to report about. Live up to your name, show that customer satisfaction actually maters to you. case number: ***