Hassle to Cancel

<p> I am moving to another city and need to cancel my telkom line. This seems like mission impossible. I phoned the call centre who advised me to send a cancellation form to a certain address. I did send the form with a copy of my ID to try and speed up the process. This was on 24 May. More than 2 weeks later when I did not receive any feedback I went in to the Telkom shop at Liberty Midlands Mall. The lady there informed me that they cannot do it on their side and it can only be done via email. She then resend my cancellation order to a number of addresses. This was on 4 June. Today is 13 June and still no response. I considered getting telkom again at my new home, but with it being such a mission to cancel I dont think I will ever use Telkom again. I really dont want to pay for a service I am not going to use and at this rate I definitely will be as no one is interested in cancelling my line. Absolutely pathetic service!!</p>