Hasina Moosa what a sorry excuse for an agent

Disgusting service rendered by Hasina Moosa, upon requesting to speak to a manager, the agent refused and became arrogant, raising her voice and point blank refused to put a manager on the line and even threatened to release my call as I had become irate with the fact that she had refused my request. Clearly no soft s****s training and no process training as a call can only be released when a customer is vulgar. She definitely is not an asset to your company and serious action should be taken as when I said I am taking this to higher management even the CEO she said go ahead and provided her name and surname, what a putrid consultant. Telkom really needs to review their way of liaising with customers, and making sure a first call resolution is met instead of playing ping pong with customers from 1 department to another. Blatantly rude, arrogant and putrid service received.