MK
Margaret K

1 reviews | Active since Nov 2016

07 Nov 2016, 20:22

hashtag telkom must fall

<p>I've been with 8ta (telkom) for nearly 5 years, things went ok-ish until I tried to renew my contract in April at Telkom The Glen, In short, the person who assisted me never processed the application and was never there on followup visits to the store and nobody contacted me back. I phoned the call center and only at the end of May did somebody contact me, apologised for the bad service and offered me a deal, but I got only have of it and after phoning the call center for months and a list of reference numbers and names as long as my arm, I got exactly nowhere, until I told a team leader that I am going to reverse my September debitorder to force someone to call me back. Guess what, no call but they locked my phones and data contracts 3 weeks ago. Wake up Telkom!!</p>

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Replies (2)
Telkom
Telkom's reply08 Nov 2016, 09:04
Official

Hi alecben

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards

Luleka

Telkom Social Media Team

Best regards,

Telkom
Telkom's reply11 Nov 2016, 15:54
Official

Good day.

Thank you for your post.

Please be advised that we have sent you an email.

We tried to contact you but your number is not going through.

We apologize for any inconvenience caused.

Regards

William

Telkom Social Media Team

Best regards,