HAS TELKOM RETRENCHED ALL THEIR TECHNICIANS - 3 WEEKS DELAY AND STILL WAITING

<p>Today is exactly 3 weeks since I made my first call to telkom informing them that both my land line and ADSL is not working. I have followed up almost each day since then and assured a technician would attend to my problem. I had at lest 3 difrrernt escalation reference numbers, the last being on Wednesday (16/11) ref. # 909482. I have been assured that the technician will attend to this matter they are just inundated with calls. If it is a day or two delay this excuse will be acceptable, but 3 weeks.</p> <p> </p> <p>I will now be cancelling my Telkom line as result of inertia on Telkom parts and my cell bill for the month will cost me a fortunate phoning a call centre that is not responsive. I read with interest that Telkom profits are up, with the lack of service delivery they provide I am surprised. Profits are however a factor of time and based on their demonstrated service I will not be banking on future profits.</p> <p> </p> <p>Disappaointed customer</p>