Has Telkom Merged with ESKOM

Phone lines Die on Tuesday 09-06-2015 at 18:00. I log an online Fault at 6:00 online on Wednesday 10-06-2015. Wed afternoon I go to the Telkom shop in Stellenbosch and am told the Technician was there but had laptop problems. Thursday I am told that there will be someone coming round, and that there is a 3 day turnaround time.<br> Friday morning I am told the technician is on his way but was held up due to load shedding... (HAVE TELKOM invested in electrical cars??). On my second visit (13:20 approx.) I am told by the store personnel that they are not the technical department and that after a phone call that the technician would be there in an hour. On my 3rd visit (17:00 approx.)...yes..YES the Technician HAD NOT arrived the store personnel are SOOO helpful and ESCALATE my fault report so that a technician (Because they don't work weekends) will be there on MONDAY. So my business goes without a phone for 5 days and that's only IF they buck up there service and actually charge their cars over the weekend.