Has no desire to satisfy customers!

I have logged many faults on my line! I run a 10 megs/s line with a 50 gig cap... on which I one run at 2megs/s on a good day!?? I have been told by may technicians that there is a problem with the underground cable and there is nothing he can do he needs to log the fault so that the cable can be replaced! Once the technician leaves I never hear from them again? Fault reference number : 573CRK290715