eL
edith L

1 reviews | Active since Apr 2017

05 Jun 2017, 09:30

Harrazing service

<p>Have tried to do sim swap on the 18 April on two ines with the following cell numbers, ********** 232 and ********** 469, to date no success, I have been sent from pillar to post. When I asked ghe store why is it taking so long, on the 6may, I was adviced to pay R747.26, which I paid and I paid R800, 00 at absa atm. I went back to the store in wonderpark, I was told that the suspension is not yet lifted but the payment of R800, reflects on my account. I left tge store dissapointed and frustrated again.</p>

0
Replies (3)
Telkom
Telkom's reply05 Jun 2017, 15:52
Official

Hello joemanmangi

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

eL
edith L's update05 Jun 2017, 16:13
Reviewer Update

I think its time I talk to ICASA. You we on to debit me R726.75 on the 31 may yet it still does not appear on my statement that was sent on the 3rd june. What happened to R800 deposited on 6 may and R726, 75 debited on the 31 may. I need all the data lost while i was suspended.

Telkom
Telkom's reply09 Jun 2017, 06:32
Official
Good day Please provide us with your ID number and confirm the numbers that you want to be reinstated, via private reply please. Regards Sikelelwa Telkom Social Media Team

Best regards,