Harrasment by Collections

Telkom is absolutely useless!!

In 2015 my mother took out a contract, which I had taken over from her, and requested change of ownership online on Telkom's self service portal. The support staff on the other end assured me that I has been done, the contract ownership has been updated to me and with my details, i.e. ID number etc,.

The contract was paid for by me and kept in good order, and some useless nitwit at Telkom even went as far as to blacklist the device, as according to their records the contract was in arrears. For months I have not been receiving statements or any communications from them to sort the matter out.

Now all of a sudden 3 years later, my mom receives a call from Telkom's collections attorneys threatening with legal action if account is not paid in full. And is at risk for being blacklisted, all because Telkom and their staff cannot keep their records and systems up to date.