SN
Sicelo N

1 reviews | Active since May 2018

27 Sept 2018, 14:05

HARDWRKING USELESS TEAM LADERS AND BILLING DEPARTMENT

Please help me I've been requesting a settlement letter from Telkom since last year and aftern holding for more than 2 hours every month they tell me it will be escalated to so called hardworking team leader. I need that account closed, cancelled and cleared from the itc system cause I can even make a house purchase. LIKE PLEASE!! CAN THIS WORKING TEAM LEADERS RESPOND TO ME WITH A SIMPLE LETTER PLEASE YESES!!

0
Replies (3)
Telkom
Telkom's reply15 Oct 2018, 09:58
Official

Hi Sicelo

Thank you for making contact with us

This response serves as confirmation that your query has been received.

We will look at the matter and provide you with feedback. We understand your frustration and we humbly apologize for the delay response.

Your reference number is: AI***

Kind Regards
Charl
Telkom Social Media Team

Telkom
Telkom's reply15 Oct 2018, 09:59
Official

Hi Sicelo

Thank you for making contact with us

This response serves as confirmation that your query has been received.

We will look at the matter and provide you with feedback. We understand your frustration and we humbly apologize for the delay response.

Your reference number is: AI***

Kind Regards
Charl
Telkom Social Media Team

SN
Sicelo N's update05 Nov 2018, 16:27
Reviewer Update
Hi Charl Please is there any update it’s been weeks already and none that account is it owing or not ? If not can it be cleared on ITC as I’m failing to get even a house approval cause of that account please I’m loosing my patience now it’s been over a year dealing with this issue. Telkom is a mess sales is a quick think and service is a mess indeed I would not recommend it to any I any living being