HARASSMENT OF A 70 YEAR OLD WOMAN!!!!!!

Telkom is harassing my 70 year old mother. My mother has had a telkom landline for as long as I can remember which she pays an annual fee of R208 for in July/ August. This year in July she paid her rental fee as per norm and even told up her airtime with R100 odd however her services were disconnected and upon inquiring she was advised that they are changing over to wireless and that her old phone would be discontinued. She was advised that her rental fee as well as her airtime would be transferred to the new wireless phone. This however never happened instead on Saturday she received an sms threatening her to pay another rental fee of R219.48 if she wanted to keep her services active. Being an old lady she obliged and paid but this means that not only has she paid the rental twice for one billing cycle her airtime has miraculously disappeared..Can someone who is not *********** please look into this and refund whats due to my mother ASAP.....