CG
Chivi G

1 reviews | Active since Apr 2014

24 Mar 2016, 12:02

Harassment from Telkom | Incorrect Bill

Literally 7 months later from our initial complaint on hello peter (http://hellopeter.com/telkom/complaints/failure-to-cancel-account-3-months-later-***) and Telkom continues to harass us.<br> <br> As per our previous complaint this account was paid for and closed. After being force to complain and request immediate closure of this account on public domain and on social media since July 2015, because we continued to be ignored, Telkom thought is appropriate to send NICS debt collectors to hound us. Subsequently, after sending them the paper trail of documents, they dropped the account because of its lack of merit, <br> <br> The have now enlisted another company Nudebt Management to hound us. You will see that even our initial complaint here was in August 2015, but they are also hounding us to pay for September 2015 as well.<br> <br> This account was closed in May 2015, I filed the first complaint and second cancellation in July 2015 that this account should be closed, and now I get charged for two additional months? <br> <br> Their bullying is really unacceptable.

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Replies (1)
Telkom
Telkom's reply24 Mar 2016, 13:54
Official
Hello ChiFox,

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,