Harassment from Telkom Call centre agents

I am writing to formally lodge a complaint regarding the persistent and unwanted calls I have been receiving from your company. Despite my repeated requests not to be contacted by phone, and my explicit instruction to have my details removed from your database, I continue to receive calls on a daily basis.

This behavior is not only frustrating and disruptive but also a clear disregard for my expressed wishes and my right to privacy. Repeated unsolicited contact after a clear opt-out request constitutes harassment and is in direct violation of POPIA Act in South Africa. I demand that:

My contact details be permanently removed from your database with immediate effect.

Written confirmation be provided that I will no longer receive calls or communications from your company.

An explanation be given as to why my previous requests were ignored.

If this matter is not resolved promptly, I will have no choice but to escalate my complaint to the relevant regulatory authorities and consider further action.