Harassment and Incompetence of Telkom and NuDebt

I'm complaining against Telkom and NuDebt due to harassment, gross incompetence, and mismanagement of my account, which I have already paid for.

Despite having paid the amount they claim is outstanding, I continue to receive aggressive and weakly veiled threatening messages, and I have now been contacted multiple times by their call centre agents, all of whom seem unaware or incapable of verifying information. Each time I am forced to repeat the same details, and it’s clear that their internal systems are either outdated or completely dysfunctional.

To make matters worse, Telkom attempted to debit my account twice after I had already made the payment. They failed to process the original debit on time, so I went directly to Telkom, confirmed the amount due, and paid it myself. Telkom’s system reflects my payment – yet NuDebt still insists on harassing me for money I don't owe.

This is not just an inconvenience – it’s harassment. I will not allow their negligence to affect my credit profile, and if it does, I will escalate this further with legal support.

If this matter is not resolved as in yesterday, I will take this Ombudsman. I have retained all proof of payment and correspondence to support my claim.

NuDebt’s behaviour is unprofessional, harassing, and completely unacceptable. I expect urgent action to be taken.