Harassment

Telkom disconnected my network twice yesterday,they debited my bank on the 1st of April,yesterday sent texts confirming payment and that they will interupt my network.I called 2 times regarding this because I did not understand why they would disconnect if they got the money.First agent said the other system shows I paid by the other system didnt pick it up.I asked to her to ask the manager to call me bt I never got a call.After 3 hours I called back and the agent said the network will be restored after 7 to 14 days and asked to speak to the manager and the call was directed to surveys and it was the end. The network was restored after 5 hours and within 3 hours of using it I got another text of network interruption and it was disconnected.Sleeping time I had no network and I am not sure when it was restored as I type this.This happened again in March and I called but it was resolved within 2 hours.I do not understand why and I am uncertain if this will happen again or not.I am harassed and i feel treated unfairly