DG
Deidre G

1 reviews | Active since Dec 2015

28 Jan 2016, 17:58

HARASSED IN OWN HOME ****Y ARROGANT TECHNITITIAN

I reported our line faulty via Mweb as they have bought over the Telkom line. <br> After several attempts to get it sorted over a 3 month period I insisted that Mweb report the line.<br> <br> Days later, finally I get a call from a screaming little man saying he rang my home bell and there was nobody home blah blah... I simply say to him that is untrue, I am home and the bell did not ring. Can you please turn around? <br> He goes off at me but he is 30 minutes away from my home, ironic as u claimed to have been at my gate less than 5 minutes ago.<br> <br> Eventually he rocks up, comes into my home picks up the phone says its working and he will charge me for the call out. I say to him, seeing as you have not fixed the problem I will call mweb and you can tell them the line is working. He looses his mind at me screaming at me in my house. Excuse me. <br> <br> I call Mweb & speak to the technician then hand the phone to Charles who proceeds to SCREAM at the Mweb technician and then refuses to get his laptop and modem to test the line. The mweb guy & Charles continue screaming at each other. <br> <br> I do not understand who or where this arrogant *********** man came from but he should BE FIRED! ****y, arrogant ****. <br>

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Replies (1)
Telkom
Telkom's reply28 Jan 2016, 21:57
Official
Hello what_the_eff,

We sincerely apologise for the inconvenience.

Kindly note that the information that you have provided is incorrect. Please provide us with the affected adsl number or the id number of the legal owner of the line, without the correct information we will not be able to assist you.

Your reference number is SM193956

Regards,
Hilary
Telkom Social Media Team