Harassed by NuDebt Over Incorrect Telkom Arrears – Despite Full Payment

I am extremely frustrated and disappointed with both Telkom and NuDebt, as I am being relentlessly harassed over an outstanding balance of R2,698, which, according to my records, should not exist.

My March debit order bounced, but I made a manual EFT payment of R1,299 on 15 April to cover this (proof of payment available). Then, a second debit order of R1,299 was deducted on 25 April, earlier than usual, covering the end-April payment. My debit orders normally run at month-end, so this early deduction threw off the system.

Despite this, I continue to receive calls and messages from NuDebt claiming I still owe money. I have:

Called Telkom’s Kolonnade Branch twice, Visited the branch in person, Phoned NuDebt to explain and escalate the issue. Yet, the matter remains unresolved.

This level of incompetence, lack of communication, and disregard for proof of payment is unacceptable. I am now left with a clean account on my side but constant harassment and threats from collections for a payment I already made.

Please can someone from Telkom or NuDebt finally resolve this matter? I am tired of the back and forth.