MS
Mabowe S

1 reviews | Active since Jan 2016

12 Jan 2016, 22:07

Happy Customer, Confidence uplifted.

I have been using TelkomMobile since it was launched. By nature I don't give compliments or report bad service whenever I experience such, but i fail to hold back the exceptional service I got from Gugu Ntsala from the call centre, who was patient with me and took me through the query I had. I must say she was on point and knew how to help and she did. I hardly buy data for my phone cause i have 10gig of data with Telkom and a mobile mifi router. It happened that I needed to access the internet since that i did not have my router with me I chose the option to use airtime to access the internet, that went well. Until such time my airtime was depleting because of the background updates, called the call centre and the one lady told me that i must buy data should it deplete i will be redirected to the Telkom \out of bundle page"and that will stop using my airtime as data"

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Replies (1)
Telkom
Telkom's reply12 Jan 2016, 23:08
Official
Hello mjsereme,

Thank you for taking the time to feedback on the positive experience you had with Telkom. Your input is always highly appreciated as this allows us to improve our service we offer to our valued customers.

Regards,
Eric
Telkom Social Media Team
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