Hanging on for 16 minutes and still no answer

08/04/2015 - I want to log a call to report a fault, 16 minutes and still no answer, just an annoying voice promoting Telkom offers and informing me that \due to a high call volume there will be a long delay"The reason you have many faults is because you are useless. Your service sucks as I sent an sms to report my fault as well and received a reply that my fault will be fixed within 5 days...5 Days!!! I am trying to run a business and unfortunately we are dependent on inefficient people like you. You all deserve to be fired and replaced with people who know how to run Telkom!"""