Hanged up call on me

At about 13h55 I requested a call back from a consultant through telkom mobile chat and she did call back . However after addressing certain issues I asked her to hold while I acquire a sim card for sim swap at first she told me she can't hold but I told her I hold for her while she waited for her system to open for a long time then she agreed. Then she put me on hold only to hung up within 5 min of which she said she will hold till 10 minutes. From the onset she did not seem like she wanted to assist. I request an apology from her not a representative and request that she call me back on my contact numbers and continue do the sim swap. Her name is kgaugelo and she called me using this number :***