VN
Veyron N
1 reviews | Active since Jul 2011
01 Nov 2016, 14:57
Handset upgrade
<p>Hi, We received a call from you agents a couple of months ago, advising me to go into your store to upgrade my handset. I went in yesterday and was advised by the guy assisting me that he cant help and that no telkom store is allowed to upgrade handsets...and that we have to wait for someone to come out. I advised him of the call we receieved and that the other store closer to us told us to go to the store at the Glen for assistance. What is going on? I wasted so much of time and it cost me quite a lot to be given the run around by yuour *********** staff.</p>
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Replies (2)
Telkom's replyOfficial
01 Nov 2016, 22:19Good Day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's reply01 Nov 2016, 22:19
Official
Good Day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
11 Nov 2016, 16:42Good day
We apologize for the inconvenience caused.
We tried to contact you but reached your voicemail.
We will make sure such mistakes never happen again.
May you have a great day.
Kind regards
William
Telkom Social Media Team
Best regards,
Telkom's reply11 Nov 2016, 16:42
Official
Good day
We apologize for the inconvenience caused.
We tried to contact you but reached your voicemail.
We will make sure such mistakes never happen again.
May you have a great day.
Kind regards
William
Telkom Social Media Team
Best regards,