HANDSET SWOPPED WITHOUT CONFIRMATION

On 8 January 2016, I took my Hauwei Mate 7 handset to Telkom Promenade as the camera started to malfunction. When trying to take picture the camera would provide an error message stating camera has stopped working. The phone was handed in at the store where I was informed that it will take two and a half weeks for the handset to return. On 21 Jan 2016, I received an sms confirming that my handset will be at the store withing 4 days. I went to the store on 25 Jan 2016 to collect the handset and the assistant was unsure whether my handset has arrived as their were no records on the system. After checking inventory that arrived earlier the day, the assistant found my handset. According to the assistant there was no job report and he could not inform me as to what caused the camera to malfunction. The assistant then noticed that the IMEI was different on the new handset in comparison to my one. This was very strange. It is a huge concern that nobody has contacted me with regards to my repairs and what the issue was with my phone. Instead \they"decided to issue a handset to me which has no history. I am very unhappy and not prepared to utilize a second hand device besides my own."""