1 reviews | Active since Jan 2017
hands down worst network ever
<p>Up till the end of my contract, NO pleasure front this network provider! First they tell me my contract ends 13 March then when I called to query today, the apparent actual end date is only in 6 days. And because the cancellation is already pending on my contract, I am NOT ABLE TO BUY ANY DATA OR ANYTHING!!!!!! ***???? And the call centre agents were actually mocking me for asking valid questions. And explained the one thing over and over not offering ANY SOLUTIONS! ! How do you train you customer service people??? I work for a well known insurance company and would NEVER attempt to just say I can't do something without asking someone more knowledgeable or at least trying! You people just don't give a rat's ********** I need Internet connection. It's TOTALLY UNACCEPTABLE that I have to wait for the official end date of my contract without having the option of topping up or loading prepaid data! I have no words! Nit in this day and age. TIME IS MONEY!!! AND HAVING ME WAIT FOR ALMOST A WEE****</p>
Good day Shanaye,
We sincerely apologize for the level of service you have received at the call centre.
Your contract will be cancelled on the 17/3/17 and the number will migrate to prepaid.
Regards,
Busi
Telkom Social Media Team
Best regards,
Good day Shanaye,
We sincerely apologize for the level of service you have received at the call centre.
Your contract will be cancelled on the 17/3/17 and the number will migrate to prepaid.
Regards,
Busi
Telkom Social Media Team
Best regards,
