SJ
Shanaye J

1 reviews | Active since Jan 2017

14 Mar 2017, 18:18

hands down worst network ever

<p>Up till the end of my contract, NO pleasure front this network provider! First they tell me my contract ends 13 March then when I called to query today, the apparent actual end date is only in 6 days. And because the cancellation is already pending on my contract, I am NOT ABLE TO BUY ANY DATA OR ANYTHING!!!!!! ***???? And the call centre agents were actually mocking me for asking valid questions. And explained the one thing over and over not offering ANY SOLUTIONS! ! How do you train you customer service people??? I work for a well known insurance company and would NEVER attempt to just say I can't do something without asking someone more knowledgeable or at least trying! You people just don't give a rat's ********** I need Internet connection. It's TOTALLY UNACCEPTABLE that I have to wait for the official end date of my contract without having the option of topping up or loading prepaid data! I have no words! Nit in this day and age. TIME IS MONEY!!! AND HAVING ME WAIT FOR ALMOST A WEE****</p>

0
Replies (1)
Telkom
Telkom's reply15 Mar 2017, 14:19
Official

Good day Shanaye,

We sincerely apologize for the level of service you have received at the call centre.

Your contract will be cancelled on the 17/3/17 and the number will migrate to prepaid.

Regards,

Busi

Telkom Social Media Team

Best regards,