1 reviews | Active since Aug 2014
Handed over to debt collectors, no follow up on new debit order arrangement.
<p> </p> <p>On the 15th April I received a debit order from Nudebt on behalf of Telkom for R1318.76 after missing one months installment on Telkom, this figure is nowhere near my missed installment amount.</p> <p> </p> <p>I chatted to a Telkom agent via online chat in March and April to make arrangements to pay 40% in April, then 30% in May then another 30% in June on top of my normal monthly installments.</p> <p>I was sent smses saying that I will be contacted to confirm arrangements, nobody called me, I even phoned the call center and they advised me it's still pending. I logged this on the 3rd -4th April.</p> <p>Please contact me urgently so we can make payment arrangemets as discussed.</p> <p> </p> <p>I don't understand that after communicating with you on numerous occassions about sorting out this 1 installment you decide to quickly hand me over to a debt collection agency in 15 days and not communicating anything with me or arranging anything. This is an unauthorised debit order that was not communicated to me.</p> <p> </p> <p> </p>
Hello
It's been 2 days and still no contact and month end is fast approaching and I've already been charged by my bank again for unpaids due to your collection attempts without notification whatsoever. I was given another debit order ontop of that again from Nudebt charging me for unpaids. I even contacted them directly and they can't explain what's going on.
You offered me a payment option, I don't understand why you can't impliment it.
Hello
It's been 2 days and still no contact and month end is fast approaching and I've already been charged by my bank again for unpaids due to your collection attempts without notification whatsoever. I was given another debit order ontop of that again from Nudebt charging me for unpaids. I even contacted them directly and they can't explain what's going on.
You offered me a payment option, I don't understand why you can't impliment it.
Hello again
I phoned this morning, submitted reference number ********** 2 (as per sms), I was promised a callback at 3pm, nobody called, I phoned the call center again and they said there was no notes pertaining to my call. I submitted your social media reference number aswell, they said I must just post on social media?
The agent confirmed that there were no notes, nothing after all the calls and online chats I made especially the follow ups. What's going on?????
Hello again
I phoned this morning, submitted reference number ********** 2 (as per sms), I was promised a callback at 3pm, nobody called, I phoned the call center again and they said there was no notes pertaining to my call. I submitted your social media reference number aswell, they said I must just post on social media?
The agent confirmed that there were no notes, nothing after all the calls and online chats I made especially the follow ups. What's going on?????
I contacted the call center again today, was given a **** email address to get me off the phone. Really guys is this how bad your service has gone?
I contacted the call center again today, was given a **** email address to get me off the phone. Really guys is this how bad your service has gone?