1 reviews | Active since Jul 2015
HANDED OVER TO ATTORNEYS
In July 2015 I opened a Telkom account and activated the line so I could get internet. They took 2 numbers and my email address, so they had three different methods of contacting me.<br> <br> A few months after family crisis ensued and my mother and myself moved and cancelled the line on 31 August 2015. We always paid our account and always paid an extra ten or twenty rand.<br> <br> This month (December 2015) I received an email from a third party (attorney) that I was handed over due to an outstanding amount. They(the attorneys) told me that Telkom tried to contact me when I raised the issue of never receiving an email and after investigation, it became clear that one of the consultants took down my number incorrectly. Despite this they never made an effotr to email me a statement of my account being in arrears, to which they state they didn't have my email address, however they were quick to somehow get it and give it to an attorney without my knowledge or consent.<br> <br> Now I'm receiving threats from attorneys due to Telkom not notifying me.<br>
Thank you for making contact with us.
Please be assured that this matter has been escalated, feedback will be provided.
Your reference number is SM174846
We apologize for any inconvenience caused.
Regards,
Ntokozo
Telkom Social Media Team
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Thank you for making contact with us.
Please be assured that this matter has been escalated, feedback will be provided.
Your reference number is SM174846
We apologize for any inconvenience caused.
Regards,
Ntokozo
Telkom Social Media Team
***
