Handed over for supposetly owing Telkom money for a service that never existed!!!

I am disgusted with Telkom's inability to resolve even the simplest of their billing issues. I logged my first ADSL fault on 1 April 2018 and it is to be noted that I had no service at all from the 1st. My account was sitting at R0.00 at the time however, they continued billing me when I had absolutely No service and they could confirm that there was no activity on my account. What is most pathetic, is the fact that Telkom confirmed they would no longer be replacing cables in my area so, I should look for an alternative - which I did. They had no choice but to cancel my contract which was no fault of mine, but their inability to provide me with a service.

It took months of unnecessary daily calls to the useless customer service and credit team coupled with complaints sent to whoever cared to check them out. The contract which I owed nothing, was eventually cancelled but as if that is not even; I have now received a demand letter that I owe them. To put the cherry on top, I have now been handed over to some abusive P&P Attorneys (***) harassing me on a daily that I have to pay. What exactly am I paying for when my account was clear long before their billing even took place.

TELKOM -why should I pay for a service that I did not want cancelled but pushed to cancellation because you had no alternative to provide. Furthermore, where is this amount that you claim I owe come from because my bill on 1 April 2018 was zero. How did you decide to come up with the ridiculous amount that you claim I have to pay.