Handed over for paid contract!

In Aug 2014 8ta data account fell in two month's arrears to to me changing bank accounts. I called the Telkom call centre for the amount owing as I had not received statements for some months. I paid in the value in two installments. My sim card was never activated and after calls for about two months I am informed the contract is cancelled by Telkom and no one can say why. This is despite the fact that I was paying for the data contract on a sim that was blocked for two months. I try to have this activated by logging a call to the accounts department Case: ***9. Nothing happens I received mails from Joseph Ntai&Zanele Bukali stating contract is cancelled do I still want to activate it. Both times I say yes yes nothing happens and no reply from either of them. December 2014 I am handed over to VVM for collection as apparently Telkom are claiming I owe them cancellation fees for this contract (Please note I received zero communication from Telkom apart from emails mentioned above) And despite the fact I have phoned, emailed and visited telkom stores in an effort to activate this contract again.