Handed over for declined debit order

<p>In February i had a problem with telkom who tried to debit my account but did not go thru and they said problem is with the bank or insuffecient funds i went to the bank we did a double check on everything there was no debit order phoned Telkom again and explained i went to the bank but there was no error from their side bear in mind Telkom even added fees for non payment or payment declined from the bank with that anger i still paid my account....After that i phoned in to get my balance for account i requested the lady to log a case for me so that i can pay my account maually (means of paying at the bank itself) she gave me case nr ********** 9 she told me someone from the relevant department will phone me and give me results of the case up to today 15/05/2017 nobody phoned i received a message on the 29 th March 2017 to say my case has been resolved but yet i dont know anything ...on the 26th April i paid my account at the ABSA atm on the 5th May Telkom says they have been trying to debit my account but no luck to my suprise i assumed that the case has been resolved i kept on receiving these messages i then phone telkom to ask but why and why is the amount different from my invoice the consultant said they have added bank declining fees AGAIN and theu have handed me over because i dont pay my account although i already did??????????????Telkom debited my account once only when i took out the contract with them in September 2016 and never again now all of a sudden they doing it again....Just want to cancel this contract because there is no proper communication from telkom...Team leasderss doesnt even have proper answers </p> <p> </p>