Handed over for debt collection YET paid???

I am absolutely FURIOUS with you!!!! You handed me over for DEBT COLLECTION while I paid my account!!!

• On 15 March I change my banking details via Telkom’s call centre as I couldn't do it any other way. • I kept my bank account open for a whole month as the lady said the first debit order will only go off in April on the new account. That was the ONLY reason why the account that cost close to R100 was kept open. After March, I closed it. • The end of April I realised that the debit order for Telkom didn’t go off of the new account. I therefore logged in online and paid it from there. April was R509.51 and May R336.69, both which was paid via their site. (I have proof of payment which I will gladly send) • I received a msg at some point that said my account was in arrears with R509. I therefore called the call centre AGAIN 9 June to ask what was going on. I then heard that they've slapped me with incurring fees of over R200 per bounced debit order!!! I made it VERY clear to the agent that I will NOT be paying this money as it was NOT my fault. I did everything I could to make sure you change my banking details. It is not my fault that you did not do that. She logged a call for me to dispute this outstanding amount (ref: ********** 9) • 18 June I received an sms informing me that my account has now been handed over for debt collection. • 19 June I received another sms saying I need to pay Telkom R206.31. I have NO idea what this is for. Is this included in the R509? Is this another bill of R206.31? Is this the prorata amount for my contract that came to an end 9 June? I can't find an invoice for it anywhere.

You are costing ME money and time for something that is not my fault. The worst is, I can't contact anyone!! I tried Facebook (they've ignored me), your website (no email address and when I try to send a message via your website it doesn't send) and your call centre (which is experiencing technical difficulties and loops me on the same msg of 'choose 1 for this; choose 2 for that....).

What a blessing it is that I'm no longer with Telkom but rather ported to another networ**** BUT if I don't sort this out with you, you'll get me blacklisted.

So Telkom, seriously, get your act together and contact me properly to sort this out.

Christel