HANDED OVER FOR AN ACCOUNT THAT IS SETTLED

Based on the reviews re. collections, it will be advisable that you call a person first before handing them over! I just received an SMS that my account has been handed over for collection. I have proof of cancelation and I even went into the branch (knowing how useless telkom is) where a final statement was printed out and settled that very day to ensure I will not receive a bill again as my 24 month contracted ended and it was also confirmed that my account has been canceled. 15 days later , I receive an SMS for collection??? Rectify this on your side and make sure my name is cleared!!!!!!!! I do not want your mistakes and unproductiveness affecting my credit in anyway!