WB
Wendy B
1 reviews | Active since Sept 2015
14 Sept 2015, 12:15
Handed over for an account that is paid
My first Telkom account was debited for R233.33 on the 1st September 2015 via debit order. On the 4th of September 2015 I got an sms saying that my account has been handed over for R233.33, I have since then gotten phone calls from the debt collection company saying I must pay! When I finally got hold of somebody at Telkom Accounts they told me that my account is up to date. Please advise how we are going to resolve this issue as I do not want to get black listed for something that is not my fault.
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Telkom's replyOfficial
14 Sept 2015, 16:55Hello Wendy Badenhorst,
We apologise for the inconvenience caused.
We will escalate your query to our Collection team for further investigations and revert back with feedback.
Your social media ***
Regards,
Fridah
Telkom Social Media Team
***
We apologise for the inconvenience caused.
We will escalate your query to our Collection team for further investigations and revert back with feedback.
Your social media ***
Regards,
Fridah
Telkom Social Media Team
***
Telkom's reply14 Sept 2015, 16:55
Official
Hello Wendy Badenhorst,
We apologise for the inconvenience caused.
We will escalate your query to our Collection team for further investigations and revert back with feedback.
Your social media ***
Regards,
Fridah
Telkom Social Media Team
***
We apologise for the inconvenience caused.
We will escalate your query to our Collection team for further investigations and revert back with feedback.
Your social media ***
Regards,
Fridah
Telkom Social Media Team
***