Handed over by Telkom
<p>In December 2015 I went to Telkom Northgate. I asked for a Wi-Fi Router. I was told they were out of stock, but that I could apply at the Franchise shop right next door to them. I asked how I could cancel my landline. They said they could do that. I completed a form and left it with them. I went to the Franchise shop and took out a 24-month contract for a Wi-Fi router. Sometime in March (I think) Telkom came to my home, took out the jack and removed all the lines. Now in June 2016 I have had lawyers phone me twice to say I have been handed over by Telkom because I have not paid for my landline. I have not received any account for this. They say I must prove that I cancelled the landline. This is causing me great emotional distress.</p>
HI Cullinan1012
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. We would like to assist. May we please request the ID for the registered line owner when possible. Please use the following e-mail address to relay the requested details: Email: *** or alternatively reply to this private HP post. Please include the reference number below in the subject field should you choose to e-mail.
interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
HI Cullinan1012
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. We would like to assist. May we please request the ID for the registered line owner when possible. Please use the following e-mail address to relay the requested details: Email: *** or alternatively reply to this private HP post. Please include the reference number below in the subject field should you choose to e-mail.
interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Hi Keagan,
I still have not received a reply about this however I am still being harrassed about this amount owing when our landline was cancelled in December 2015!!!
Please respond urgently!
Hi Keagan,
I still have not received a reply about this however I am still being harrassed about this amount owing when our landline was cancelled in December 2015!!!
Please respond urgently!