VN
VN N

1 reviews | Active since Jul 2015

21 Jul 2015, 15:48

HANDED OVER & ACC DEBITED AFTER CONTRACT CANCELLED

The most pathetic and useless service provider.<br> <br> *Cancelled my contract with Telkom Mobile on the 28th of March 2015 at the Eastgate branch. <br> *NO further debits were to be effected on the account from April 2015. <br> *Debits were still being processed- contacted useless company AGAIN- ASSURED THIS WOULD STOP.<br> *Now I'm handed over to Nu-Debt for a cancelled contract, whereby Telkom Mobile has no basis to debit.<br> *Informed that the cancellation was never processed correctly by Lebogang from the Eastgate department and the several consultants thereafter. <br> Furthermore, there is the escalated complaints department even in existence? Clearly not, they do not even bother to respond to 'escalated' complaints.<br> * The incompetency of the Telkom Mobile staff is shocking! No one can cancel a contract properly!!!<br> <br> Your pathetic network has not been used since the contract was cancelled in March. STOP DEBITING MY ACCOUNT ********LY.

0
Replies (1)
Telkom
Telkom's reply21 Jul 2015, 19:13
Official
Hello consumer123@,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM127269.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media