SK
Shaun K

1 reviews | Active since Dec 2013

28 Jan 2015, 07:40

Handed me over for money not owed to them

NuDebt has once again contacted me to pay my Telkom Mobile account. My account has never been in the arrears - I have made one late payment (15 days late) due to a SMS received from FNB on the 1st of that month saying that a Telkom debit order went through. Only when I checked during the course of the month I saw that Telkom never debited my account. That was the ONLY late payment I have made due to Telkom not debiting my account when they should. Since May 2014 I have had countless problems with Telkom. The contract I signed stated that I agree to have my account debited on the 1st of each month for the amount owed to Telkom, instead my account is debited in the middle of the month after I have made payment. Thus, debiting my account for money not owed to them. Secondly, when I stop the debit orders that occur in the middle of the month I get handed over to NuDebt. Take note that they hand me over to Nudebt even after I have paid my account thus affecting my credit record. To me, Telkom has voided the contract.<br> <br> I have threatened to cancel my contract numerous times as due to this and finally yesterday I have cancelled my contract after being handed over to NuDebt again.

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Replies (1)
Telkom
Telkom's reply28 Jan 2015, 08:15
Official
Hello shaun.kleyn,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will have the current issue investigated and provide suitable feedback as soon as possible.



Kind Regards
Keagan Moses
Telkom Social Media Team