Handed me over after 15 days and cancel my account

Telkom incorrectly debited my account with amounts that were different from my invoices each month. When I went into the branch and asked them if I could fix this they said no, I can only pay via Absa. I cannot battle with Absa as I have two incredibly difficult toddlers and cannot stand in long queues with them.

Anyway I left it knowing that money I owed them piled up every month, not knowing what to do about this. Telkom obviously couldn't sort the problem out and every month it happened again and again. Wrong debit amount not corresponding to invoice.

Finally at the end of my contract they tried to debit the entire amount that had piled up in one amount. I went into the branch who told me they can't help and got a number to phone. I phoned and tried to Organise a slow payment. I was told I can't phone that department and someone from there would contact me within 72 hours. Nobody contacted me.

At this point I put a stop order on my account because I don't have that entire amount to pay all at once.

I called again and tried to Organise a slow payment. Once again I was told it's not going to happen until my account has been written. This was on the 14th of February 2018. This morning, I got an SMS stating that my account has been handed over to a debt collecting company for collection.

This is rediculous Telkom. I'm unable to speak to anybody that can do anything despite me having tried several times. And then I just get handed over to debt collection just like that?!?! While I'm still busy trying to get ahold of someone at Telkom I can Organise a slow payment with. I think I need to be going to the ombudsman. This is not on. You did not act in good faith towards your client.

Also, I want my account cancelled with immediate effect please. My contract has expired, it needs to now be cancelled. Immediately.