Hammond Pole has ****med me

Hi there, I had a settlement of R7200 debt from Telkom for a cell phone account. Unfortunately due to not working I could not pay off this debt so Telkom handed my account to Hammond Pole. Hammond Pole offered me a discount, they asked me to pay of a R5 400 instead of R7 200, in order for this debt to be settled. To make sure this was legit, I contacted Telkom to send me the information of Hammond Pole to verify that I will be making a payment to the correct group. Telkom verified. I made the payment. All of this took place on the 20th of February 2026, when I asked for letter of settlement to prove that I have paid they told me I will get it after 21 working days to about 30 working days. It is now the 9th of May 2026, way over the 30 days working period and I still have not received any letter from them to prove that I have paid off this debt. I am coming to you Hello Peter, because you have helped me before, this debt is still showing on my credit score and is blocking me from claiming a free credit score. I am now a student who is looking to get bursaries or loans for my studies, but I am unable to because of this mess. My health is deterioration on the other hand due to stress of not being sure if my money went to the right people or not. I have tried numerous times on what'sapp and calls to get in touch with Hammond Pole group, I am not getting any response from them. I need assistance please. I want to attach payment proof. Please please help me. I am not happy about this.