HALF TRUTHS OR COMPLETE LIE?

Last week I contacted Telkom on my parents' behalf to install the new R899 special from Telkom that includes a decoder. I'm a natural sceptic, a journalist actually, so believe me that I asked over and over whether there were extra costs for installation, etc fullstop. I was stunned when told no, and actually asked where the catch was, how can the cost be so cheap. I asked various times if there are extra costs, explained that it is my parents and they can't handle extra costs. I was assured<br> Over the weekend I did some research, because even though I went through with the deal, my scepticism is still sound and that is when I came across the delude of complaints from Telkom subscribers who were not informed of extra charges for installation debited from their account. <br> Yesterday I spent the hour waiting to get through to the call centre and asked the question again. I was told I would be contacted as soon as the operator had the information. I received no call.<br> This afternoon I was contacted that Telkom is ready to installed and told about the charges involved. I'm livid.<br> So my question: is a lie of omission less culpable? Are they being held accountable? I this 'lie' actionable?