CA
Christopher A

1 reviews | Active since Nov 2009

28 Sept 2015, 20:13

Half Service = Half Pay?

A call was logged (***) on 6-Sep regarding the fact that no calls from outside networks can be received on my mobile line yet I can call out.Reset all settings at the advice of Telkom and it still didn't work.<br> The matter was escalated to technical expertise on 9-Sep and still no solution-his correspondence with me was limited to 1 short call assuring me all will be resolved in the next hour-a lie he failed to follow up on.<br> Spoke to \Bryce"on 15-Sep who assured me he would resolve it and call the following day to confirm-a lie and he dodged my call when I tried to get hold of him (his colleague notified him to call me but he didn't).<br> Spoke to a manager who asked not to be judged on his colleagues failures as he will resolve it-he didn't"

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Replies (1)
Telkom
Telkom's reply28 Sept 2015, 21:56
Official
Hello PHALLON,

We apologise for the inconvenience caused.

We will follow up on your query and revert back with feedback.

Your social media ***

Regards!

Fridah
Email: ***