1 reviews | Active since Nov 2012
Hai Telkom is a nightmare institution
<br> Back in June I was notified that my contact has been cancelled, after I had made arrangements to catch up on my payments amounting to 1895. I made the agreed payment on time, but Telkom continued and cancelled, I made several calls to their call center, and I was told to visit the branch to be reconnected. When I got there I was told I can't continue from my previous contact, I have to take up a new 24 Months contract, Then I asked if I am liable for any amount since my contact still had Outstanding months?. Was informed that I am not liable for any amount, my nightmare was only beginning. Fast-forward to 31 August 2015 bang debit order with the same amount, No invoice, no calls, no sms...bang out of galaxy I am 1895 less on my account, no Budget nothing ....if I owe you then y not inform me?.....do you have any legal grounds to take my money, I hope you still have telephone recordings, I have logged a case with the Gauteng Consumer commission. Insisted of celebrating my 1st child birth I am busy handling vanishing money from account, pampers,.....all that.... I can't afford ********* in suits *****ing money from my child<br>
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Zulfah
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM141167
Kind Regards
Zulfah
Telkom Social Media Team
