guyrilla

I was sold LTE 30 GB solution under false pretenses from Mobile Talk at the end of October 2015. They stated it was uncapped. After logging a case against them with Telkom Mobile they then admitted that they were dishonest with me. They then came and uplifted the LTE device from my home. Unfortunately since the device was uplifted in January to present month I have still been billed for the service!! I then logged another case with Telkom mobile [***8]. Mobile Talk informed me that they completed required processes for Telkom to cancel the billing for this service. I then received a call from a Telkom agent Neo Letsipa, asking for the uplift document for the LTE device. This was on 18th March. I then sent her the uplift document after which i never heard from her again. I then went into Telkom store and phoned 081180. Both times i was assured that my case was open and that their was an agent handling it, that the billing would be stopped and my account credited for the months that i have not had the service. Nothing has happened and i am still paying. I am hoping Telkom will contact me urgently, otherwise i will be forced to take legal action.