GUFF SERVICE

I've had a contract with Telkom since last year. For January,my contract number gets blocked after Telkom has debited the money from my account. Telkom even has the audacity to send me an email to tell me that my account is in arrears. When I call the customer care line. The consultant explains some nonsense about having to wait because the money isn't debit by Telkom straight, it's debt collectors. First and foremost, I never went to a Debt collector when I opened an account with Telkom. Now, I cannot make any calls because of a blocked number that I 'supposedly' owe. The only explanation I'm given is to wait. I hope this tedious process doesn't affect my credit score.